FAQ

Creating an account at Frumzi Casino is quick and straightforward. Click the 'Sign Up' or 'Register' button on our homepage. You'll need to provide some basic information including your email address, preferred username, and a secure password. We'll also ask for personal details like your full name, date of birth, and address for verification purposes. This information helps us maintain a secure gaming environment and comply with regulatory requirements. Once you've filled out the registration form, verify your email address by clicking the link we send you. After that, you can make your first deposit and start playing. The entire process typically takes less than five minutes, and your account will be active immediately after email verification.

Frumzi Casino currently offers Trustly as our primary payment method, which allows for quick and secure transactions directly through your bank account. Trustly is a popular payment solution that enables instant deposits and fast withdrawals without requiring you to create additional accounts or remember extra passwords. All transactions are processed in Euros (EUR). We're constantly working to expand our payment options to better serve our players. For deposits, funds typically appear in your casino account instantly. For withdrawals, processing times may vary but we strive to approve all withdrawal requests within 24 hours. There are no fees charged by Frumzi Casino for deposits or withdrawals, though your bank might apply their own charges, so we recommend checking with them directly.

Our Welcome Bonus offers a 100% match on your first deposit up to €500 plus 200 Free Spins and access to our Bonus Crab game for extra prizes. To claim this bonus, simply make a qualifying deposit of at least €20. The bonus funds will be automatically credited to your account. The bonus carries a 35x wagering requirement on both the bonus amount and your deposit, which must be completed within 10 days. Free Spins come with a 40x wagering requirement on any winnings. Please note that not all games contribute equally to wagering requirements—slots typically contribute 100%, while table games may contribute less or not at all. The maximum bet allowed while playing with bonus funds is €5 per spin or hand. This welcome offer is available to new players only and cannot be combined with other promotions. Players from Israel are not eligible for this bonus.

Currently, Frumzi Casino does not offer No Deposit Bonuses or Bonus Codes. Our bonus system is designed to reward players who make deposits, with our primary focus being on our generous Welcome Bonus and ongoing promotions for active players. We occasionally run special promotions that might include bonus codes, but these are typically announced through our newsletter, SMS, or directly on our website. To stay informed about our latest promotions and potential bonus codes, we recommend subscribing to our newsletter and regularly checking our Promotions page. If we introduce No Deposit Bonuses in the future, registered players will be among the first to know. We believe in offering fair and valuable bonuses that enhance your gaming experience rather than complicated bonus code systems.

Wagering requirements at Frumzi Casino determine how many times you need to bet your bonus amount (and sometimes your deposit) before you can withdraw any associated winnings. For our standard Welcome Bonus, the wagering requirement is 35x the bonus plus deposit amount. For Free Spins winnings, it's typically 40x. For example, if you deposit €100 and receive a €100 bonus, you'll need to wager (€100 + €100) × 35 = €7,000 before withdrawing bonus-related winnings. Different games contribute differently toward meeting these requirements: slots usually contribute 100%, while table games may contribute 10% or less. This means that a €10 bet on slots counts as €10 toward your wagering requirement, while a €10 bet on blackjack might only count as €1. The casino's system automatically tracks your progress toward meeting these requirements, which you can view in your account dashboard. Wagering requirements must typically be completed within 10 days of receiving a bonus.

Yes, Frumzi Casino is fully optimized for mobile play across all modern smartphones and tablets. We've designed our platform to be responsive, meaning you can enjoy our games directly through your mobile browser without needing to download a dedicated app. Our mobile casino works seamlessly on iOS, Android, and Windows devices, offering the same high-quality gaming experience you'd expect on desktop. The mobile version includes access to our full game library featuring titles from top providers like NetEnt, Microgaming, Evolution Gaming, and many more. You can also manage your account, make deposits and withdrawals, and claim bonuses directly from your mobile device. The games automatically adjust to your screen size and orientation, ensuring optimal playability whether you're using a phone or tablet. For the best experience, we recommend using the latest version of your preferred mobile browser and a stable internet connection.

Frumzi Casino partners with over 25 leading game providers to offer an extensive and diverse gaming library. Our collection includes titles from industry giants such as NetEnt, Microgaming (Apricot), Playtech, and Evolution Gaming. We also feature games from innovative developers like Pragmatic Play, Red Tiger Gaming, Yggdrasil, ELK Studios, and Betsoft. For players who enjoy live dealer experiences, we offer premium tables from Evolution Gaming and Ezugi. Our slots selection showcases the best from Quickspin, Push Gaming, NoLimit City, Play'n GO, and Relax Gaming. We regularly update our game library with new releases and popular titles to ensure there's always something fresh to enjoy. All games on our platform are tested for fairness and use random number generators to ensure completely random outcomes. With such a wide range of providers, you'll find everything from classic fruit machines to the latest video slots, progressive jackpots, table games, and immersive live dealer experiences all in one place.

Yes, Frumzi Casino operates under a valid gaming license issued by a reputable regulatory authority. Our license ensures that we adhere to strict standards regarding player protection, fair gaming, and responsible gambling practices. As a licensed operator, we're required to implement robust age verification procedures, secure payment processing, and regular testing of our games for fairness. Our random number generators (RNGs) are independently audited to confirm that game outcomes are truly random and not manipulated. We also follow strict anti-money laundering (AML) and Know Your Customer (KYC) protocols as required by our regulatory authority. All player funds are kept separate from operating accounts to ensure their safety. Our privacy policy and terms of service are transparent and comply with data protection regulations. You can view our license details at the bottom of our website, providing you with peace of mind that you're playing at a legitimate, regulated online casino that prioritizes player safety and fair gaming.

The Know Your Customer (KYC) verification process at Frumzi Casino is a standard security procedure required by our regulatory authority to prevent fraud and ensure responsible gambling. You may be asked to complete verification when you register, make a large deposit, or request your first withdrawal. To complete the KYC process, you'll need to provide: 1) Proof of identity (a clear copy of your passport, driver's license, or national ID card); 2) Proof of address (a utility bill, bank statement, or official government letter dated within the last 3 months); and 3) Proof of payment method (a photo of your credit/debit card showing the first 6 and last 4 digits, or a screenshot of your e-wallet account). You can upload these documents directly through your account dashboard under the 'Verification' section. Our team typically processes verification documents within 24 hours. Once verified, you won't need to repeat the process unless you add a new payment method or update your personal information.

If you encounter technical issues while playing at Frumzi Casino, try these troubleshooting steps: For loading problems or games freezing, first refresh your browser page. Clear your browser cache and cookies, or try using a different browser. Ensure you have a stable internet connection—switching from Wi-Fi to mobile data (or vice versa) can help identify connection issues. If you're experiencing payment problems, verify that your payment details are entered correctly and that your account has sufficient funds. For issues with bonuses not being credited, check that you've met all eligibility requirements and that the promotion is still active. If you're having trouble logging in, use the 'Forgot Password' feature to reset your credentials. Disable any ad-blockers or VPNs, as these can interfere with our website's functionality. Make sure your device meets the minimum system requirements and has the latest browser version and Flash/HTML5 support. If these steps don't resolve your issue, contact our customer support team at support@frumzi.com or call +356-2778-0669 with details about the problem, including any error messages, the device you're using, and your browser type.

Frumzi Casino is committed to promoting responsible gambling and offers several tools to help you maintain control over your gaming activities. You can set deposit limits on a daily, weekly, or monthly basis to manage your spending. Our platform also allows you to set session time limits and receive notifications when you've been playing for an extended period. If you need a break, you can use our self-exclusion option to temporarily block access to your account for a period ranging from 24 hours to 6 months. For those who wish to stop playing permanently, we offer a permanent self-exclusion option. We provide a self-assessment test to help you evaluate your gambling habits and identify potential signs of problem gambling. Our reality check feature sends periodic reminders about how long you've been playing and your net wins or losses. We also offer detailed account statements so you can track your gambling activity over time. If you're concerned about your gambling habits or those of someone close to you, we provide information and links to professional support organizations specializing in gambling addiction assistance.

At Frumzi Casino, we implement industry-leading security measures to protect your personal and financial information. All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same level of encryption used by major financial institutions. We store your personal information on secure servers protected by advanced firewalls and intrusion detection systems. Access to these servers is strictly limited to authorized personnel only. Our payment processing complies with PCI DSS (Payment Card Industry Data Security Standard) requirements to ensure your financial details remain secure. We never store complete credit card information on our systems. We have a comprehensive privacy policy that clearly outlines how we collect, use, and protect your information, and we never share your personal data with unauthorized third parties. Our security systems are regularly updated and tested for vulnerabilities to stay ahead of potential threats. We also employ a dedicated security team that monitors our platform 24/7 for any suspicious activities. If we detect any unusual account activity, we'll contact you immediately to verify the actions and protect your account.

Frumzi Casino offers multiple channels to reach our customer support team whenever you need assistance. Our primary contact methods include email support at support@frumzi.com and telephone support at +356-2778-0669. Our customer service team is available 24 hours a day, 7 days a week, including holidays, to ensure you can always get help when you need it. When contacting support, it's helpful to provide relevant details such as your username, the nature of your inquiry, and any error messages you've encountered. For account-specific questions, we may ask you to verify your identity for security purposes. We strive to respond to all email inquiries within 24 hours, though most receive much faster responses. Phone support typically offers the quickest resolution for urgent matters. Before contacting support, you might want to check this FAQ section as many common questions are already answered here. We value your feedback and use it to continuously improve our services, so don't hesitate to share your experiences or suggestions when contacting our team.